Help

Open an event from What’s on. An announcement does not accept bookings. Free walk-in events do not need a ticket; events with registration show a Reserve tickets button. Complete the booking and open your ticket on the confirmation page.

Online payments are not open yet. For paid entry, use the event’s authorised cash desk and obtain a Proticket receipt and ticket. Follow the instructions on the current event page.

If you booked while signed in, open My tickets, or select a booking to find its tickets. Guest bookings use the private ticket link on the confirmation page. Download the PDF before closing that page. Keep the link and QR code private.

Automatic ticket email is not enabled yet. Open and download your ticket from the booking confirmation page, or ask the cash desk to print it. WhatsApp delivery is available only when a connected sender and an authorised ticket message have been arranged. A WhatsApp payment screenshot is not a ticket.

Contact the event organiser with your booking reference. Event-specific conditions apply. Staff must record an authorised refund or replacement; forwarding a PDF does not create a second valid admission. Cancelled or refunded tickets cannot be used.

Show the QR code on your phone or printed ticket. Staff check its current status and event entitlement. Multi-day tickets and timed passes follow the access periods shown by the organiser. A duplicate copy does not provide another entry.

Use the email address from your original booking. Guest orders do not automatically appear in a new account until ownership is verified. Use your original confirmation link or ask the organiser for assistance. Password-reset emails require the platform mail connection to be active.

Sign in under For organisers. Your profile shows pending, approved or declined. If changes are requested, read the reviewer’s note and resubmit from that page. Platform staff review applications in the Approvals inbox.

Create your venue or request ownership of an existing one. Venue ownership is reviewed separately. Prepare event drafts while your organiser profile is pending, then publish your venue and event after approval. Your business dashboard contains ticket setup, cash desk, team, attendee exports and settlement records.